Return Policy for Sibaway Institute
At Sibaway Institute, accessible from sibawayinstitute.com, we are committed to providing high-quality learning services and digital products. Our return policy outlines the conditions under which refunds may be issued to ensure fairness and transparency.
1. Refund Eligibility
Since we provide non-tangible learning services and digital products, refunds are only available under the following circumstances:
- Non-delivery of the product: If technical issues on our side prevent access to the product. In such cases, we recommend contacting our support team for assistance.
- Major defects: While our digital products undergo thorough testing before release, unexpected errors may occur. These issues must be reported to our technical support for resolution.
- Product not-as-described: If the product differs significantly from the description provided on our website, you may request a refund within 14 days of purchase. Clear evidence must be provided to support the claim. Complaints based solely on false expectations or preferences will not be honored.
2. Refund Period
Refund requests must be submitted within 30 days of the purchase date for eligible cases. Refunds will not be issued after this period has elapsed.
3. Technical Problem Resolution
We are committed to resolving technical problems that may arise. If you encounter any issues, please contact our technical support team immediately. We will make every effort to assist you in accessing your purchased product.
4. Limitations on Refunds
Refunds are not issued for the following reasons:
- Customer dissatisfaction based on personal preferences or expectations not supported by the product description.
- Failure to contact our support team to resolve technical issues before requesting a refund.
5. Your Consumer Rights
The Consumer Rights Act provides you with the right to claim against the seller if you cannot access what you paid for. In accordance with this, we will issue refunds only in cases where technical issues cannot be resolved or if there was a misrepresentation in the product description.
6. Contact Us
If you have any questions or concerns about this Return Policy or wish to request a refund, please contact us at:
Email: [email protected]
Website: sibawayinstitute.com
Effective Date
This Return Policy is effective as of [01.01.2023].
